JSCB "Microcreditbank" carries out systematic work to combat corruption, ensure transparency in its activities, and improve the quality of services provided to clients. The bank's press service announced the results of the appeals received and the results of their consideration for the past 9 months of 2026 through special communication channels established in the system.
During the reporting period (specifically, based on the results of the last 9 months), a total of 128 appeals were received on platforms designed to report existing or potential corruption cases in the banking system.
Communication channels: Which sources do customers trust most?
Applicants actively used both traditional and digital channels to contact the bank. According to the statistics, the distribution of appeals was as follows:
- Hotline (+998 55 503-77-11) - 82
- Website (www.mkb.uz) - 22
- Telegram messenger (mk.banticor_bot) - 12
- Email (mkbanticor@mkb.uz) - 11
- "Mavrid" mobile application - 1
Activity by region
The geography of incoming reports covered all regions of the republic, with the highest indicators occurring in the Kashkadarya and Andijan regions:
- Kashkadarya region - 18
- Andijan region - 11
- Jizzakh region - 9
- Khorezm region - 8
- Bukhara, Samarkand, Surkhandarya regions and the Republic of Karakalpakstan - 7 units each
- Tashkent city - 6
- Fergana region - 5
- Namangan region - 4
- Syrdarya region - 3
- Navoi and Tashkent regions - 2 each
Analysis of appeals: Have cases of corruption been identified?
All incoming reports were thoroughly reviewed by the relevant responsible departments of the bank. The majority of inquiries were related to daily banking operations and customer service processes:
- Credit issues - 51
- Cash operations and employee communication culture - 40
- Plastic card and ATM operations - 24
- Cases of fraud - 2
- Attempt to unilaterally terminate the contract during the purchase process - 1
- Other problems - 10
It is important to note that no arguments related to corruption were recorded in the appeals received during the studies, and as a result of the internal investigation, such suspicions were not confirmed.
Taking an individual approach to each appeal, the Bank took the following measures:
- In total, a full study was conducted on 101 appeals, and legal and economic explanations were provided to citizens.
- In 25 cases, it was accepted as information due to the impossibility of contacting the applicant again.
- 2 appeals were recognized as anonymous and left without consideration.
- 1 message has been forwarded to the relevant internal unit to take action on its content.
Adhering to the principles of openness in its activities, JSCB "Microcreditbank" announces that it will exchange views with clients and partners and constantly improve the quality of services provided.
Bank Information Service
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